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Join a team focused on raising standards in compliance and safety.

At Assets & Compliance Managed Services, you’ll work alongside experienced professionals, contribute to meaningful projects, and develop your career in a supportive, forward-thinking environment where your expertise makes a real difference.

Two Young Colleagues Working on Computers and Talking at a Workplace. Female and Male Software Developers Discussing a Solution for Their Collaborative Artificial Intelligence Project

Job Role: Technical Compliance Support Administrator

  • Full Time 37.5 hrs per week
  • Home-based will be considered

Who you’ll be working for:

Assets & Compliance Managed Services Ltd based in Nottingham. An established Compliance Services Provider.

Position Summary:

The Technical Compliance Support Administrator is responsible for managing client work order portals and ensuring the accurate and efficient processing of order requests and actions.

This role involves coordinating with clients, technicians, and internal teams to ensure that all requests are addressed to agreed SLAs.

Key Responsibilities:

  1. Portal Management: Oversee and maintain the Company & client portals, ensuring all requests are processed accurately and in a timely manner.
  1. Client Communication: Act as the primary point of contact for clients, addressing their job-related inquiries and requests.
  1. Work Order Processing: Receive, review, and process incoming work orders, ensuring they meet compliance standards and are logged & assigned to appropriate technicians.
  1. Technical Compliance: Ensure that all work orders are logged, tracked and delivered to agreed SLAs and client-specific requirements.
  1. Scheduling and Dispatch: Coordinate with technicians to schedule and dispatch work orders, ensuring efficient allocation of resources.
  1. Documentation: Maintain accurate and up-to-date records of work orders, client communications, and compliance-related documentation.
  1. Quality Control: Perform quality checks on completed work orders to confirm that the work was done in accordance with compliance standards.
  1. Reporting: Generate and provide regular reports to clients and internal teams, summarizing work order status, compliance data, and key performance metrics.
  1. Issue Resolution: Address, resolve or escalate any issues or discrepancies related to work orders, compliance, or client requirements.
  1. Process Improvement: Continuously identify opportunities for process improvement and efficiency gains within the work order management system.
  1. Training and Support: Provide training and support for clients and internal staff on the use of the work order portal and compliance procedures.

Qualifications:

  • Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics)
  • High school diploma or equivalent; additional education or certification in a related field is a plus.
  • Competent in the use of Microsoft Office.

Experience

  • Proven experience in technical administrative roles, particularly in work order management, compliance support, or a related area.
  • Familiarity with technical compliance standards, regulations, and industry best practices.
  • Proficiency in using work order management software and related tools.
  • Problem-solving skills and the ability to resolve issues effectively.

Essential

  • Good communication skills both written and oral with internal team and client portfolio.
  • Team player with the capacity to collaborate with cross-functional teams.
  • Organizational skills with the ability to prioritize tasks and meet deadlines.
  • Attention to detail and a commitment to data accuracy.
  • Ability to adapt to changing priorities and handle a fast-paced work environment.

How to Apply

To apply for this role, email your CV to Responses Client Support at hr@acmsuk.com.